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One-to-one livestreaming for a personalized shopping experience
Take your customer service agents, your sales reps or your best store personnel online - enabling them to interact individually with customers for tailor-made experiences with product display, product comparison, add-to-cart and CRM APIs.
- Easy access: no need for customer to login or download apps.
- Personalised sale process: customize the product selection to each customer.
- Concluded with finalised purchase: each live video shopping experience can end with add-to-cart to native cart.
Agent overview
Agent dashboard on desktop: Log in, verify customer queues, prepare for live chat, connect with customers.
- Agent notification
- Display product cards and function
- Add-to-cart*
- Interactive forms
- Order export
- CRM API (Dynamics, Salesforce)
*either directly in native cart, or by order collection
Client experience
Client to access live video by clicking on pop-up on retailer site request call, await agent: expand live video tab
- Pop-up access
- Agent notification
- View product cards
- Request add-to-cart
- Complete online forms
- E-signature
Sales Agent workflow
Prepare
- Gather information about your customer
- Manage customer queues and pre-booked meetings
Host
- Initiate video and chat
- Display product cards with image and information
- Use comparison tool
- Launch interactive forms
- Add-to-cart
Wrap up
- Export order
- Gather feedback and/or Interactive forms
Pricing and demo
To book a demo and get our price list
